Whether you have a Netezza-related question, or need assistance with a problem, we give you access to our Netezza experts and help desk ticketing system up to 24 hours a day. Most problems that occur will trigger a ticket automatically as a result of our ticketing system integrating with your Netezza nzevent alerts and these are escalated immediately to our support engineers.
IBM has announced the end-of-support (EOS) dates for three generations of Netezza / IBM PureData analytics appliances., which means IBM will no longer be providing hardware or software product support for them, even if a customer wishes to continue using their purchased appliances.
Netezza Skimmer Gen 1, Twinfin and Striper models passed their EOS date in June 2019.
Netezza Skimmer Gen 2 models passed heir EOS date in June 2020.
The Mako range will reach end-of-support in June 2023.
It is important to note that IBM is NOT offering an extended support service for for Skimmer, Twinfin, Striper appliances. However, Smart Associates IS providing an extended support service for all Netezza / IBM PureData appliances.
For more information on the EOS dates for all Netezza Appliances, click here.
If you need any help migrating from Netezza to an alternative platform - whether that be IBM’s relaunched Netezza Performance Server (NPS), Yellowbrick, Snowflake, or anything else for that matter - we can help with this too, with our separate Lift 'n' Shift Data Warehouse Migration Service and Smart Data Frameworks product.