If you want to:
Although IBM®’s Pure Data™ for Analytics / Netezza Performance Server systems are incredibly fault tolerant, and require far less effort to administer than a traditional RDBMS, the reality is that unforeseen hardware, software, systemic, or environmental problems can still occur at any time.
Because it’s simply not cost effective for businesses to pay for dedicated Netezza skilled resources to just wait for such problems to occur, Smart Associates can monitor, manage, and maintain your IBM Netezza appliances remotely instead - freeing up your internal resources and providing the Netezza experience you need, right when you need it most.
You choose the scope and hours of cover you need, up to 24x7x365. We then monitor, manage, and maintain your system for one low annual fixed price.
And whenever any manual intervention is required, support incidents are charged on a ‘pay as you go’ basis.
Every customer is different. Some prefer to outsource all aspects of Netezza system management and maintenance to us, whilst others prefer to retain some key responsibilities in-house. We understand this, which is why right up front we agree with you who’s responsible for doing what. This can include elements from the following four main categories:
Delivery of the service will be provided by a combination of: