Netezza Support Plus

Why Choose Smart Associates to Support your Netezza /CP4D Appliances

Netezza Support Plus Service Tiers

Bundle your Netezza & NPS/CP4D Support

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Further Information

Why Choose Smart Associates to Support your Netezza /CP4D Appliances

All our support engineers are ex-IBM Support.
We can provide software-only support, or software plus on-site hardware replacement cover.
We are the only Netezza support company to include Smart Management Frameworks at no extra cost in our Managed Service tier.
With us you can bundle your Netezza and NPS / CP4D support.
We offer flat rate pricing with volume, size and non-production discounts available.
Our ticketing system integrate.
Our service is Global.

Netezza Support Plus Service Tiers

Smart Associates offers 3 tiers of support for customers running legacy Netezza/PureData for Analytics systems and Netezza Performance Server for Cloud Pak for Data (CP4D), including Hammerhead: Essential, Comprehensive and Managed.

Whether your system continues to be supported by IBM or not, the only major differences between our support service and IBM’s are:

Pricing: we offer a combination of fixed (all inclusive) pricing models; 9×5 (workday) or 24×7 hours of cover; non-production, volume, and small system discounts; and charge a flat rate per supported system (no matter how large).

Software: we can remotely investigate and diagnose the cause of performance or stability issues and help resolve these without the need for software updates, in most cases. Where a software or firmware update is required, we can perform this remotely but require the customer to have downloaded the latest versions of IBM’s NPS software and related tools and utilities prior to their support contracts expiring, because this is software that IBM owns and licenses.

Hardware: customers can choose between purchasing and installing replacement hardware components either:

Themselves – without our support (not recommended), or
Via a local 3rd party partner, who will provide a field engineer to perform all on-site hardware replacements for a fixed price per year (including parts, although in this case the fixed price will vary according to the physical size of the system).

Netezza Support Service Tiers

Features	Essential	Comprehensive	Managed
Access to our help desk ticketing system via web and email	✔	✔	✔
Optional integration with Netezza's built-in event monitoring and alert notification subsystem	✔	✔	✔
Remote Software Break/Fix Support	✔	✔	✔
Remote Hardware Break/Fix Support	✘	✔	✔
Customers procure and install replacement parts themselves, without our support	✔	✘	✘
Includes fixed price cost of all replacement parts and on-site field engineering resources	✘	✔	✔
Regularly scheduled system health checks and remediation plan recommendations	✘	✔	✔
Best practice guidelines and advice in response to technical questions	✘	✔	✔
Software/firmware upgrades or downgrades as necessary	✘	✔	✔
Risk mitigation advice against identified security vulnerabilities	✘	✔	✔
Performance Tuning and Workload Management recommendations	✘	✔	✔
Smart Database Replication: automated database replication for disaster recovery and backup management	✘	✘	✔
Smart Access Control: automated synchronization of users, groups, and permissions with EntraID/LDAP domains	✘	✘	✔
Smart System Management: automated execution of regular housekeeping tasks (e.g. catalog vacuuming, nzhostbackup, etc.)	✘	✘	✔
SuperTuning: automated optimization of database objects needing statistics collection, reorganization, or grooming to improve query performance	✘	✘	✔
SuperGovernance: automated monitoring of database query activity and notification if any custom data governance rules have been violated	✘	✘	✔
SuperCuration: automated deletion, aggregation, or obfuscation of data according to customizable, flexible, and granular criteria	✘	✘	✔
Optional services for an additional fee: database/query/code design, development, or migration; source system, application, or bespoke process support; technology/vendor selection, evaluation, or price negotiation; technical training	✘	✘	✔

Bundle your Netezza & NPS / CP4D Support

Smart Associates now supports Netezza Performance Server for Cloud Pak for Data, including Hammerhead systems. Moving your support to Smart Associates means you can:

Deal with one support desk
Receive a single invoice
Replicate your CP4D system with your Pure Data for Analytics / Netezza appliances using Smart Database Replication